Ben Mendez

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Recent activity by Ben Mendez Recent activity Votes
  • Collecting from Drive Thru

    You will now be able to collect your first and subsequent orders from Drive Thru. You no longer need to collect this first order from in store. On arrival at the order point please let us know you ...

  • Adding payment cards

    We ask you to add a card when placing your first order. Once added the card gets stored with our banking partner, not McDonald's. We do not charge this card until you reach the restaurant and let u...

  • Apple Pay, Android Pay and Samsung Pay

    We support Apple Pay on iPhone so that you can use cards saved here when using My McDonald’s app Currently we do not support Google Pay, Samsung Pay or PayPal

  • When are you charged for your order

    We only take payment once you are at the restaurant and have selected your collection method, not before. Having selected how you want to collect your order we will now charge the card you selected...

  • Have I paid twice?

    In the unlikely circumstance you're charged twice, please contact our customer service team who’ll be able to assist. The best way to contact us is to use the customer service link in the more menu...

  • Adding available deals to your order

    Deals for discounts or free items must be added to your order before you confirm it. To add a deal find those you are eligible for on the deals screen, choose the one you would like to use and add...

  • Currently not available error messages

    Our app checks many of our systems to give you correct pricing and availability of products. Currently unavailable messages can be cleared by reloading the screen. On Android phones it is sometime...

  • Free coffee - McCafé loyalty stickers and stamp

    Qualifying McCafé hot drinks purchased through My McDonald's app earn loyalty stamps With 5 stamps you will be able to add a qualifying hot drink to an order using a deal voucher Free drinks earnt ...

  • Ordering

    Browse our menu. Add to your order, choose your portion size and customise individual items.   If you want to use one of the deals available on My McDonald’s app makes sure you select the one you w...

  • Customisation

    You can customise many of the items on our menu using the button under the picture of the item. Most ingredients can be removed if not to your taste, some ingredients can be added. Important: Havin...