Mobile App

When and How McDonald's prepare your order

• What you'll receive once you've paid
• Paying so we can start preparing your order
• I'm at the McDonald's restaurant but the app says I'm not what can I do
• What you need to do when arriving at a restaurant

Managing your account, username and password

• Email and push messages from My McDonald's App – contact preferences
• Deleting your account
• Social login
• Postcode
• Password managers
• Passwords

Managing your payment cards

• Trouble paying for your order
• Adding and removing payment cards

Drive Thru

• UK law: using a phone whilst driving
• Collecting from Drive Thru

Payment

• Adding payment cards
• Apple Pay, Android Pay and Samsung Pay
• When are you charged for your order
• Have I paid twice?

How to use the My McDonald's app

• Adding available deals to your order
• Currently not available error messages
• Free coffee - McCafé loyalty stickers and stamp
• Ordering
• Customisation
• Using favourites

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Ordering McDelivery using My McDonald's app

• Our McDelivery rollout timeline
• AMEX Payment Cards
• How to order McDelivery using the My McDonald’s App?
• How do I know if delivery is available at my address?
• Why does it say ‘powered by Uber Eats’?
• What can I order for delivery?

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