Ben Mendez

We measure customer satisfaction through our receipt based Food for Thoughts Customer Survey initiative. This looks at customers' experiences within the restaurant, along with any customer feedback...

  To make sure that as many customers as possible can enjoy the Pokémon Happy Meal, we are placing a limit on how many additional Pokémon toys you can purchase, meaning you can only purchase one ad...

What is the McCafé Loyalty scheme?• Our on-cup coffee loyalty scheme is very generous, with ‘Buy 6 and enjoy your 7th on us’ as the current mechanic on cups.• On our App, this is even more generous...

You’ll have noticed that we’ve no longer got stickers on our cups. McCafé loyalty stamps are now collected exclusively through the My McDonald’s app. You can download the app here   Order on th...

  NHS 20% Offer - Redeemable via the My McDonald's app IMPORTANT: Please note the offer can take up to 48 hours after you register to appear on your My McDonald's app account If you already have ...

McDonald's in the UK use Leo Burnett for their advertising. We also work with TMS and Armadillo for certain advertising campaigns. All agencies go through a tendering process to become a supplier t...

As a recognised leader in the quick service restaurant sector, we know there might sometimes be comments and issues that reflect negatively on the company. Everyone's entitled to their opinion, but...

We use a number of suppliers, with which we have long-term, trusted relationships to source both the ingredients for our menu and the non-food items we require to run our business.

We treat our suppliers, very intentionally, as partners. This allows us to understand, over time, how each other's businesses work, the challenges that we face and how we can work together to drive...

At McDonald's, we are constantly monitoring our products and services to ensure we provide only the best and most popular products to our customers. We want to remain as leaders in the market, so w...